Introduce students to basic management theory. Examples of management practice to the building services industry.
Processes:
- Introduction to economics
- The historical roots of contemporary management practices
-Planning, Organising, Leading & Control
-Mangement roles, imterpersonal, infomatinal, decisional
Skills:
- Conceptual, interpersonal, technical
- Handling information, providing for growth and development, monitoring employees and handing conflict, strategic problem sharing.
Teams:
- Stages of team development, types of work teams, team players and characteristics of high performing work teams. Role of teams in continuous process improvement programs.
Six Sigma:
- History: TQM, Better quicker, faster
- Six sigma: Define, Measure, Analyse, Improve, Control: 5 Whys:
- Management of waste, JIT, Kanban
Social & Business:
- Final accounts including depreciation, prepayments and accruals
- Marketing, 4Ps Price, Product, Place, Promotion & Marketing Communication
- Strategic Management: analysing the environment, competitive strategy, organisational implications of different strategies, analysing the organisation, managing strategic change
