The study course describes the psychological, ethical and cultural aspects of communication. The essence, functions and types of the communication process are explained. Factors influencing communication are considered. The meaning of verbal and non-verbal communication. Communication and interpersonal relationships in a group. The principles of team cooperation and peculiarities of communication at the university are explained. Ethical regulation of human relations. Principles of conflict emergence and resolution. The most important aspects of communication culture are described. Behavioral etiquette and norms. Creating an external image of a person.
Course contents:
1. Interface concept. The structure of communicative competence.
2. Communication functions and types.
3. Individual communication style and the factors that affect communication quality.
4. Verbal communication. Speech and listening. Persuasion techniques. Interviewing skills.
5. Non-verbal communication and the role of expression contexts.
6. Effective interface, communication barriers, the principles of customer communication, interacting with partners.
7. People mutual perception and evaluation. Perceptual errors and causal attribution. Stereotypes and prejudice.
8. Interface in working groups and teams. Roles and cooperative principles.
9. Conflict. Conflict types, agents, dynamics and resolution capabilities. Behavioural tactics in the conflict.
10. Ethical aspects of access and communication culture. Tolerance and interaction prejudices. Communication at university.
